1. Scope
This policy applies to website visitors, people who contact OmniChem, and representatives of clients, suppliers, partners and other organizations with which we do business.
Third-party websites or services reached through a link have their own privacy practices. OmniChem is not responsible for those practices.
2. Information we may collect
Depending on your interaction with us, we may collect information you provide directly and certain technical data generated during your visit.
- Name, title, company and business contact information
- The content of a request, email or form
- Information related to a quote, order, delivery, training session or technical service
- IP address, device type, browser, pages viewed, visit date and time
- Language and cookie preferences
3. How we collect information
We collect information when you complete a form, contact us, request information, a quote or support, become a client or supplier, or use our site. Some technical data is collected automatically through server logs and cookies.
4. How we use information
- Respond to requests and communicate with you
- Prepare a quote and provide requested products or services
- Coordinate support, training, billing, delivery or business follow-up
- Operate, secure, diagnose and improve the site
- Meet legal, accounting and regulatory obligations
- Prevent fraud, incidents and unauthorized use
5. Cookies and Google Analytics
The site uses required cookies to remember your language and privacy choices. With your consent, Google Analytics measures visits, viewed pages, devices and interactions to help us improve the site. The analytics tag remains blocked until you authorize it.
You may reject non-essential cookies, change your choice at any time on the Cookie settings page, or delete cookies from your browser. Withdrawing consent does not affect processing that occurred lawfully before withdrawal.
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6. Disclosure to third parties
OmniChem does not sell or rent personal information. We may disclose it to service providers that assist with hosting, security, communications, technical support, accounting, payments or delivery, only as needed for their mandate.
We may also disclose information when permitted or required by law, or as part of a corporate transaction subject to appropriate safeguards.
7. Processing outside Quebec
Some providers may process information outside Quebec. Before such a disclosure, OmniChem takes the required steps to assess privacy factors and establish appropriate contractual, organizational and technical safeguards.
8. Retention and security
We retain information only as long as needed for the stated purposes, to meet our obligations or resolve a dispute. It is then securely destroyed or anonymized in accordance with the law.
OmniChem applies reasonable safeguards suited to the sensitivity and context of the information, including access controls, technological security, backups and incident-management procedures. No system can provide an absolute guarantee.
9. Your rights
Subject to legal exceptions, you may request access to or correction of your personal information, withdraw consent, or request that dissemination cease or that information be de-indexed when these rights apply. You may also ask a question or make a complaint about our practices.
We may verify your identity before processing a request. We will respond within the time prescribed by law.
10. Electronic communications
We send commercial communications only as permitted by law. You may withdraw consent through the unsubscribe mechanism provided or by contacting us. Messages required for a transaction or requested service may continue.
11. Changes
This policy may be updated to reflect changes to our practices, services or legal requirements. The date of the latest version appears at the top of the page.
12. Contact us
To exercise a right, ask a question or make a complaint, contact OmniChem’s person responsible for the protection of personal information:
OmniChem
12205, rue April, Montréal
(Québec) Canada H1B 5M3
info@omnichem.ca
514 645-6199